Policies and Agreements

Policies and Agreements List of Policies & Agreements

 

POLICIES & AGREEMENT

 

REFUND AND CANCELLATION POLICY

At INSTADE BUSINESS SERVICES LLP (hereinafter called as INSTADE), we take pride in the services delivered by us and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best accounting, financial or secretarial and our associated services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation, provide a refund or offer credit that can be used for future INSTADE orders.

Refund Policy

When a payment of fee is made to INSTADE, the fees paid in advance is retained by INSTADE in a client account. INSTADE will earn the fees upon working on a client's matter. During an engagement, INSTADE earns fee at different rates and different times depending on the completion of various milestones (e.g. providing client portal access, assigning relationship manager, obtaining DIN, Filing of forms, etc.,). Refund cannot be provided for earned fee because resources and man hours spent on delivering the service are non-returnable in nature. Further, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order. Under any circumstance, INSTADE shall be liable to refund only upto the fee paid by the client after deducting all the non-returnable services provided.

Refund Request

Refund request can be initiated through info@instade.co.in. All refund requests must be made within 60 days of purchase, or 30 days of payment or 15 days from ending of the services tenure as mentioned in Scope of Work, whichever is earlier. We will process your request within 15 to 25 business days of receiving all the information required for processing refund like reason for refund, bank details for processing request, etc.

Change of Service

If you want to modify the scope of the service you ordered for a different one, you must request this change of service or provide a supplementary work order with approved quotation with mutual consent within specified time limit or before the work initiated or completed as per the nature of the work. The modified invoice will be generated after completion of the work along with the additional quotation approved by the client and the client is liable to pay the amount within the time frame as specified as per the scope of work.

Standard Pricing

INSTADE has a standard pricing policy wherein no additional service fee is requested under any circumstance. However, the standard pricing policy is not applicable for an increase in the total fee paid by the client to INSTADE due to increase in government fee or fee incurred by the client for completion of legal documentation or re-filing of forms with the government due to rejection or resubmission. INSTADE is not responsible or liable for any other cost incurred by the client related to the completion of the service. The additional amount will be chargeable to the client only if there is any out of scope of work or due to changes in any additional government charges.

 

WORKING FROM HOME POLICY DURING CORONAVIRUS (COVID-19)

In this Coronavirus (COVID-19) company policy, all the essential guidelines employees should follow during the coronavirus outbreak and temporary alterations of existing sick leave and work from home policies.

Introduction

The working from home policy includes the measures that we are actively taking to mitigate the spread of coronavirus. All the employees are kindly requested to follow all rules diligently, to sustain a healthy and safe workplace in this unique environment. It’s important that we all respond responsibly and transparently to these health precautions. We assure you that we will always treat your private health and personal data with high confidentiality and sensitivity.

This working from home policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update you as soon as possible by email.

Scope

This coronavirus policy applies to all of our employees who physically work in our office(s). We strongly recommend to our remote working personnel to read through this action plan as well, to ensure we collectively and uniformly respond to this challenge.

Sick leave arrangements

  • If you have cold symptoms, such as cough/sneezing/fever, or feel poorly, request sick leave or work from home.
  • If you have a positive COVID-19 diagnosis, you can return to the office only after you’ve fully recovered, with a doctor’s note confirming your recovery.

Work from home requests

  • If you are feeling ill, but you are able to work, you can request to work from home.
  • If you have recently returned from areas with a high number of COVID-19 cases (based on CDC announcements), we’ll ask you to work from home for 14 calendar days, and return to the office only if you are fully asymptomatic. You will also be asked not to come into physical contact with any colleagues during this time.
  • If you’ve been in close contact with someone infected by COVID-19, with high chances of being infected yourself, request work from home. You will also be asked not to come into physical contact with any colleagues during this time.
  • If you’re a parent and you have to stay at home with your children, request work from home. Follow up with your manager or departmental leader to make arrangements and set expectations.
  • If you need to provide care to a family member infected by COVID-19, request work from home. You’ll only be permitted to return to the office 14 calendar days after your family member has fully recovered, provided that you’re asymptomatic or you have a doctor’s note confirming you don’t have the virus. You will also be asked not to come into physical contact with any colleagues during this time.

APPROVAL

Before taking the work from home, the employee shall obtain the approval from the reporting manager of such employee. The employee accepts that he shall stand to the following conditions before the approval of the work from home policy is granted to the employee:

  • Such employee shall be available on calls as and when required by the client or the reporting manager;
  • In case of leave during work from home, the employee shall undertake proper approval from the reporting manager in the manner that is identical to the process followed in case of the physical presence of the employee;
  • The employee shall adhere to the terms of the confidentiality during work from home;
  • Employees who have personal responsibilities such as child care or elder care will be expected to manage these responsibilities in a way that allows them to successfully meet their employment obligations;
  • The Reporting Manager and other relevant council officers have the right of access to the employee to discuss work related issues, during the agreed normal working hours;
  • The terms and conditions of employment that apply at the office as detailed in the company’s policies will also apply at the home based office. Any variation must be approved in writing and within the scope of the policies before being implemented.
  • The employee agrees to ensure that company’s owned assets and information will be managed and secured in accordance with company’s information management, information confidentiality and information and communication technology security policies. The employee agrees that suitable precautions will be taken to prevent theft or misuse of equipment and information, the unauthorised disclosure of information, or unauthorised access to company’s systems.
  • The Employee adhere to the guidelines detailed in Schedule 1 of this policy.

We recognize and appreciate the potential business disruption caused by the coronavirus and implementing some of the above-stated guidance. Again, the company is determined to take appropriate preventive steps to protect its workforce and keep their organizations running smoothly through this outbreak.

 

SCHEDULE 1

WORK FROM HOME LLS-INTERPRETER LLS-CSA
PROJECT ELIGIBILITY FOR WFH HOME INTERNET HOME INTERNET
PROJECT RISKS INVOLVED 1.SHIFT ADHERENCE
2. MEETING OSL REQUIREMENT
3. VOICE QUALITY
4. BACKGROUND NOISE
5. VIDEO QUALITY
6.NO CUBICAL SETUP
7. NO BLUE BACK DROP FOR VIDEO CALL
8. EQUIPMENT DAMAGE
1.SHIFT ADHERENCE
2. MEETING OSL REQUIREMENT
3. VOICE QUALITY
4. BACKGROUND NOISE
5. EQUIPMENT DAMAGE
PROJECT AUDIT ON QUALITY/TROUBLESHOOTING/TRAINING SCOPE OF CLIENT SCOPE OF CLIENT
GOVERNANCE FREQUENT COMMUNICATION WITH THE STAFF ON THEIR AVAILABILITY FREQUENT COMMUNICATION WITH THE STAFF ON THEIR AVAILABILITY
APPROVAL FROM CLIENT OPS WILL ENSURE OPS WILL ENSURE
INTERNET CONNECTIVITY WIRED CONNECTION WIRED CONNECTION
DATA BANDWIDTH 5 MBPS MINIMUM 5 MBPS MINIMUM
WIRED CONNECTION ONLY HATHWAY/ACT OR EQUIVALENT ONLY HATHWAY/ACT OR EQUIVALENT
INFRASTRUCTURE    
LAPTOP/SYSTEM +MOUSE CLIENT LAPTOP CLIENT LAPTOP
CAMERA YES YES
TECH SUPPORT    
IT SUPPORT IT SLA/CLIENT SLA IT SLA/CLIENT SLA
OPS SUPPORT ESCALATING TECH IT ISSUES RELATED TO LLS ESCALATING TECH IT ISSUES RELATED TO LLS
COMMUNICATION  PLATFORM WHATSAPP/PHONE CALLS WHATSAPP/PHONE CALLS
POWER BACKUP INVERTOR OR 2HRS LAPTOP BACKUP  EQUIVALENT INVERTOR OR 2HRS LAPTOP BACKUP  EQUIVALENT

 

WFH BENEFITS AS APPLICABLE TO LLS  
OT ALLOWANCE YES
TRANSPORT NA
INCENTIVE POLICY YES
NIGHTSHIFT ALLOWANCE NA
BISCUITS/BEVERAGES NA
INTERNET UPTO 5 MBPS RS.500/monthly
ASSET To SIGN
MEDICAL  INSURANCE YES

 

Cookie Policy

Cookie Policy

Instade Business Services LLP (“we”, “us”, “our”, “INSTADE”, “IBS”) understands that your privacy is important to data subject (“you”, “your”, “user”, “subscriber”) and we are committed for being transparent about the technologies we use. This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit INSTADE website that posts a link to this Policy (collectively, “the sites”).

This cookie policy should be read together with our Privacy Policy and Terms of Use.

This policy describes the information which Instade Business Services LLP (INSTADE) collect from you when you download, access, or use its Website www.instade.co.in or blogs.instade.co.in or tech.instade.co.in or any other subdomain under instade.co.in (“Website”)

INSTADE Services may have links to third party website and services. This Policy does not apply to such third-party website and services.

By continuing to browse or use our sites, you agree that we can store and access essential cookies and other tracking technologies as described in this policy.

What are cookies and Other Tracking Technologies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. The other tracking technologies work similarly to cookies and place small data files on your devices or monitor your website activity to enable us to collect information about how you use our websites. This allows our websites to recognize your device from those of other users of the websites. The information provided below about cookies also applies to these other tracking technologies.

How do we use cookies and other tracking technologies?

We use cookies to collect and store information when you access Website and use INSTADE Services. We use cookies for various purposes such as:

a)to provide you INSTADES’ Services and non-personalized advertisements

b)to identify your location

c)to identify your browser and device.

d)analytics and research,

e)Measure and analyze the audience for each page in order to subsequently improve the ergonomics, browsing, or visibility of content;

f)Measure the reliability of Website by analyzing the number of visits to its pages in real time, and offer varied ads that are adapted to users’ areas of interest;

g)Cookies may also be saved by social media tools if you use these functionalities (e.g. Twitter).

Type of Cookies

We use different types of cookies on the Website for different purposes.

1. First-party cookies

These cookies are set by the Website. And only that website can read them. Also called internal cookies.

We use these cookies as they are absolutely necessary to provide you INSTADE’S Services. If you choose to opt out of these cookies, then we may not be able to provide you INSTADE’S Services. The table below would help you to understand what these necessary cookies do.
 

2. Third-party cookies

These cookies are set by someone other than us when you access or use the Website. We have no control over third-party cookies - you can turn them off, but not through us. We endeavor to identify these cookies before they are used so that you can decide whether you wish to accept them or not. In cases where the third party acts as the data controller, how they use the data which they collect and/or process through our Websites is completely determined by them and INSTADE plays no role in the same. If you wish to know the list of third party cookies we use, drop an email at info@instade.co.in and we will provide you with our key third-party providers.
 

3. Persistent Cookies

We use persistent cookies to improve your experience of using the sites. This includes recording your acceptance of our Cookie Policy to remove the cookie message which first appears when you visit the site.
 

4. Session Cookies

Session Cookies are temporary and deleted from your machine when your web browser closes. We use session Cookies to help us track internet usage as described above.

You may refuse to accept browser Cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of the Sites. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will check if Cookies can be captured when you direct your browser to our Sites.

The data collected by the websites through cookies that may be placed on your computer will not be kept for longer than is necessary to fulfil the purposes mentioned above. In any event, such information will be kept in our database until we get explicit consent from you to remove all the stored cookies.

We categorize cookies as follows:

a)Essential cookies

These Cookies are necessary to allow us to operate our Sites so you may access them as you have requested. These Cookies, for example, let us recognize that you have created an account and have logged in/out to access Site content. They also include Cookies that enable us to remember your previous actions within the same browsing session and secure our Sites.

b)Analytical/Performance cookies

These Cookies are used by us or third-party service providers to analyze how the Sites are used and how they are performing. For example, these Cookies track what content are most frequently visited and from what locations our visitors come from. If you subscribe to a newsletter or otherwise register with the Sites, these Cookies may be correlated to you. These Cookies include, for example, Google Analytics cookies.
 

c)Functionality cookies

These Cookies let us operate the Sites in accordance with the choices you make. These Cookies permit us to "remember" you in-between visits. For instance, we will recognize your user name and remember how you customized the Sites and services, for example by adjusting text size, fonts, languages and other parts of web pages that are alterable, and provide you with the same customizations during future visits.
 

d)Targeting or Advertising Cookies

These cookies are used to deliver content that is more relevant to you and your interests. They are also used to deliver targeted advertising or limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns on INSTADE and other websites. They remember that you have visited one of our websites and this information is shared with other parties, including advertisers and our agencies. These cookies may also be linked to site functionality provided by third-parties.
 

Do these cookies collect personal data/identify me?

Most types of these cookies track consumers via their Device ID or IP address therefore they may collect personal data.

Accepting or Refusing Cookies

When you visit Website for the first time, a banner informs you of the use of cookies and provides a direct link to this information page. You have to provide explicit consent to our usage of cookies. You may refuse to accept browser cookies, however, we will continue capturing essential cookies to be able to provide you with our services. The cookie acceptance banner will no longer display on your screen.

The saving of a cookie on a device is governed by user-defined settings of the browser the user choses to use. If you have accepted the saving of cookies through your browser, they will be integrated into the pages and content you have viewed and may be temporarily stored in a dedicated location on your device. They will only be readable by their issuer.

You may still choose at any time to delete or disable all or part of these cookies using your browser, with the exception of the First Party Cookies which are necessary for the Website to function. There are different options for refusing cookies, however refusing the cookies may impact the functioning of the service you request on our Website.

Contact Us

More detail on how businesses use cookies is available at www.allaboutcookies.org.

If you have any queries regarding this Cookie Policy please contact our Data Protection Officer at coo@instade.co.in.

 

Consulting Agreement / Client Agreement

This Consulting Agreement (“Agreement”) is being made between INSTADE BUSINESS SERVICES LLP (“Consultant”) located at Shree Krishna Square, 2A, Grant Lane, Kolkata-700012 and%Salutation%  %FirstName% %LastName%,  %ContactCompanyName%, UCC - ${contact.cf_ucc_code}  (“Client”) located at  %CustomerBAddress%,  %CustomerBCity%,  %CustomerBState%,  %CustomerBCode%. INSTADE BUSINESS SERVICES LLP (Consultant) and %Salutation%  %FirstName% %LastName%,  %ContactCompanyName% (Client) may also be referred to as “Party” or together as the “Parties”.  This Agreement will become effective on %EstimateDate% (“Effective Date”).

IN CONSIDERATION OF the Consultant providing their expertise and services, and the Client receiving and providing compensation for the expertise and services, the Parties agree to the following: 

1. Services

The Consultant agrees to perform the following services (“Services”):

${estimate.cf_scope_of_work}

2. Retainer

The Consultant will invoice the Client INR %Total% on the first day of every month for all Services performed and all pre-approved expenses incurred during the previous month.  The Client must pay the invoice within fourteen (14) calendar days.  Payments must be sent via electronic payment or check to:

Consultant Address & Email - Instade Business Services LLP, Shree Krishna Square , Suite No: 7i, Kolkata-700012. Email - info@instade.co.in

3. Expenses

The Consultant is entitled to reimbursement for all reasonable and necessary expenses incurred in providing the Services. The Client must pre-approve all expenses INR<<_____________>>.  The Consultant must include proof and receipts for all reimbursable expenses.

4. Term and Termination

a. Term.  This Agreement will begin on the Effective Date and will continue on a month-to-month basis or till the date as mentioned in the Scope of Work.

b. Termination. 

i. Either Party may terminate this Agreement at any time by providing the other Party with a thirty (30) day written notice.

ii. Either Party may terminate this Agreement at any time, with or without notice, if the other Party breaches any material term of this Agreement.

5. Relationship of the Parties

a. Binding Authority. The Consultant does not have the authority to bind the Client to any contracts or commitments without the Client’s written consent.

b. Independent Contractor. The Consultant is an independent contractor.  Neither Party is an agent, representative, partner, or employee of the other Party.

c. No Exclusivity. The Parties understand this Agreement is not an exclusive arrangement.  The Parties agree they are free to enter into other similar agreements with other parties.  

d. Ownership.  All work product created by the Consultant in connection with performing the Services is the exclusive property of the Client and the Client is free to use the work product without any restrictions.

6. Confidentiality

The Consultant understands they may have access to the Client’s confidential information.  The Consultant agrees to use the Client’s confidential information solely for the purpose of performing the Services.  The Consultant agrees not to share the Client’s confidential information with anyone else unless they are required to by law.  The Consultant’s obligation to maintain confidentiality will survive termination of this Agreement and will remain in effect indefinitely.

The Client may ask the Consultant to sign a separate confidentiality agreement which is to be expressly incorporated as a part of this Agreement.

7. Dispute Resolution

a. Negotiation. In the event of a dispute, the Parties agree to work towards a resolution through good faith negotiation.

b. Mediation or Binding Arbitration. If talking it over doesn’t go well, either Party may initiate mediation or binding arbitration in the State of West Bengal.

c. Litigation and Choice of Law. If litigation is necessary, this Agreement will be interpreted based on the laws of the State of West Bengal, regardless of any conflict of law issues that may arise.  The Parties agree the dispute will be resolved at a court of competent jurisdiction in the State of West Bengal.

d. Attorney’s Fees. The prevailing party may recover its attorney’s fees and other reasonable costs for a dispute resolved by binding arbitration or litigation.

8. General

a. Amendments.  This Agreement may be modified as needed. To make a modification, the Parties have to agree to the modification in writing in the form of an amendment.  The terms of this Agreement will apply to any amendment made unless otherwise stated in the amendment.

b. Assignment.  The Parties may not assign the responsibilities they have under this Agreement to anyone else. 

c. Attachments.  All attachments are expressly incorporated as an integral part of this Agreement.

d. Complete Contract.  This Agreement constitutes the Parties entire understanding of their rights and obligations.  This Agreement supersedes any other written or verbal communications between the Parties, whether they were made before or after signing this Agreement.  Any subsequent changes to this Agreement must be made in writing and signed by both Parties.

e. Indemnification.  The Parties agree to indemnify one another against all damages caused by their negligent acts and/or performance.

f. Severability.  If any section of this Agreement is found to be invalid, illegal, or unenforceable, the rest of this Agreement will still be enforceable.

g. Standard of Performance.  The Consultant acknowledges and represents they have the necessary training, experience, and credentials required to perform the Services.  The Consultant agrees to follow professional standards and applicable laws when providing the Services. 

h. Waiver.  Neither Party can waive any provision of this Agreement, or any rights or obligations under this Agreement, unless agreed to in writing.   If any provision, right, or obligation is waived, it’s only waived to the extent agreed to in writing.

9. Notices

All notices under this Agreement must be sent by email with read receipt, or by certified or registered mail with return receipt requested.

Notices must be sent to:

"TO, 

Consultant 

Instade Business Services LLP

Shree Krishna Square

2A, Grant Lane, 7th Floor,

Suite No: 7i, Kolkata-700012

"From,

Client,

%Salutation%, %FirstName% %LastName%,

%ContactDepartment%, %ContactDesignation%,

%ContactCompanyName%

%CustomerBAddress%,

%CustomerBCity% - %CustomerBCode%,

%CustomerBState%, %CustomerBCountry%

UCC - ${contact.cf_ucc_code}

By accepting this estimate, the Parties agree to the terms of this Agreement.

Consultant: Instade Business Services LLP

Signed: %EstimateDate%

Client: __%Salutation%  %FirstName% %LastName%,  %ContactCompanyName%__________________________

Signed: %EstimateDate%

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

Last updated April 01, 2020

 

Thank you for choosing to be part of our community at Instade Business Services LLP, doing business as Instade (“Instade”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at info@instade.co.in.

When you visit our website http://www.instade.co.in, mobile application, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy policy, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our Sites or Apps and our services.

This privacy policy applies to all information collected through our website (such as http://www.instade.co.in), mobile application, ("Apps"), and/or any related services, sales, marketing or events (we refer to them collectively in this privacy policy as the "Services").

Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.

 

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?

2. HOW DO WE USE YOUR INFORMATION?

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

5. DO WE USE GOOGLE MAPS?

6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

7. HOW LONG DO WE KEEP YOUR INFORMATION?

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

9. DO WE COLLECT INFORMATION FROM MINORS?

10. WHAT ARE YOUR PRIVACY RIGHTS?

11. CONTROLS FOR DO-NOT-TRACK FEATURES

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

13. DO WE MAKE UPDATES TO THIS POLICY?

14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

 

1. WHAT INFORMATION DO WE COLLECT?

 
Personal information you disclose to us

In Short:  We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when registering at the Services or Apps, expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or Apps (such as posting messages in our online forums or entering competitions, contests or giveaways) or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services or Apps, the choices you make and the products and features you use. The personal information we collect can include the following: 

Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Razorpay. You may find their privacy policy link(s) here: https://razorpay.com/privacy/.

All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.


Information collected through our Apps

In Short:   We may collect information regarding your mobile device, push notifications, when you use our apps.

If you use our Apps, we may also collect the following information:

  • Mobile Device Data. We may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
     
  • Push Notifications. We may request to send you push notifications regarding your account or the mobile application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device's settings.


Information collected from other sources

In Short:   We may collect limited data from public databases, marketing partners, and other outside sources.

We may obtain information about your from other sources, such as public databases, joint marketing partners, as well as from other third parties. Examples of the information we receive from other sources include: social media profile information; marketing leads and search results and links, including paid listings (such as sponsored links). We will inform you about the source of information and the type of information and the type of information we have collected about you within a reasonable period after obtaining the personal data, but at the latest within one month.

 

2. HOW DO WE USE YOUR INFORMATION?

In Short:  We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information collected via our Services or Apps for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process. If you choose to link your account with us to a third party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.
     
  • To send you marketing and promotional communications. We and/or our third party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
     
  • To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
     
  • Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services or Apps.
     
  • To post testimonials. We post testimonials on our Services or Apps that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us at info@instade.co.in and be sure to include your name, testimonial location, and contact information.
     
  • Deliver targeted advertising to you. We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy: http://instade.co.in/privacy_policy.
     
  • Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in competitions.
     
  • Request Feedback. We may use your information to request feedback and to contact you about your use of our Services or Apps.
     
  • To protect our Services. We may use your information as part of our efforts to keep our Services or Apps safe and secure (for example, for fraud monitoring and prevention).
     
  • To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.
     
  • To enforce our terms, conditions and policies for Business Purposes, Legal Reasons and Contractual.
     
  • To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
     
  • To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.
                             
  • To deliver services to the user. We may use your information to provide you with the requested service.
     
  • To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.
     
  • For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services or Apps, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.

 

3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?

In Short:  We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share data based on the following legal basis:
  • Consent: We may process your data if you have given us specific consent to use your personal information in a specific purpose.
     
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
     
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
     
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
     
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Services or Apps, which will enable them to collect data about how you interact with the Services or Apps over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
     
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
     
  • Third-Party Advertisers. We may use third-party advertising companies to serve ads when you visit the Services or Apps. These companies may use information about your visits to our Website(s) and other websites that are contained in web cookies and other tracking technologies in order to provide advertisements about goods and services of interest to you. See our Cookie Policy: http://instade.co.in/privacy_policy for further information.
     
  • Offer Wall. Our Apps may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.

 

In Short:  We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policyhttp://instade.co.in/privacy_policy.

 

5. DO WE USE GOOGLE MAPS?

In Short:  Yes, we use Google Maps for the purpose of providing better service.

This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.

By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.

6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?

In Short:  We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.

The Services or Apps may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Services or Apps. You should review the policies of such third parties and contact them directly to respond to your questions.

 

7. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short:  We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years past the start of idle period of the user's account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

 

8. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short:  We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services or Apps is at your own risk. You should only access the services within a secure environment.

 

9. DO WE COLLECT INFORMATION FROM MINORS?

In Short:  We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services or Apps, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services or Apps. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@instade.co.in.

 

10. WHAT ARE YOUR PRIVACY RIGHTS?

In Short:  In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal.

If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you have questions or comments about your privacy rights, you may email us at coo@instade.co.in.

 
Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

    ■  Log into your account settings and update your user account.

    ■  Contact us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services or Apps. To opt-out of interest-based advertising by advertisers on our Services or Apps visit http://www.aboutads.info/choices/For further information, please see our Cookie Policy: http://instade.co.in/privacy_policy.

Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. To otherwise opt-out, you may:

    ■  Access your account settings and update preferences.

    ■  Note your preferences when you register an account with the site.

    ■  Contact us using the contact information provided.

 

11. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

 

12. DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short:  Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services or Apps, you have the right to request removal of unwanted data that you publicly post on the Services or Apps. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services or Apps, but please be aware that the data may not be completely or comprehensively removed from our systems.

 

13. DO WE MAKE UPDATES TO THIS POLICY?

In Short:  Yes, we will update this policy as necessary to stay compliant with relevant laws.

We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

 

14. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have questions or comments about this policy, you may contact our Data Protection Officer (DPO), Abhishek Doshi, by email at info@instade.co.in, by phone at +919883469069, or by post to:

Instade Business Services LLP 
Abhishek Doshi
2a, Grant Lane
Kolkata
KolkataWest Bengal 700012
India

 

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please visit: blogs.instade.co.in. We will respond to your request within 30 days.
 

 

 

     
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